Delivery
We deliver globally and ship all orders directly from our warehouse located in EU.
Available products, delivery rates and fees may vary depending on the
delivery address for your order. To check which countries are eligible, please click here.
We’ll keep you updated on your order’s progress, and you can always track
it directly through your account.
Please note that fulfilment may take slightly longer during bank holidays,
national holidays, and peak seasons.
Returns
If you want to return a product, just let us know within 30 days of delivery. click here to find out more.
For a refund, items must be unused, returned in the original packaging and in a re-saleable condition. We reserve the right to make a deduction from your refund to cover any repackaging costs.
Non-returnable items:
• Furniture/Kitchens
• Motorcycles
• Jewellery
• Made to order/special items
Find the full Return Policy here.
If you wish to return an item please fill out our online form here.
Warranty
The STONE finish has added metal fleck to ensure an elegant satin sheen when catching the light and perfectly fits all of our HOOKED range.
The shades come with BRASS, SMOKED BRONZE and STEEL coin screws included, for you to select which screws to match with your HOOKED lighting.
The shades are not compatible with our Heavy Metal light pendant, if you need a shaded light you should get one of our hooked lights: HOOKED 1.0 / NUDE
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