Delivery
We deliver globally and ship all orders directly from our warehouse located in US.
Available products, delivery rates and fees may vary depending on the delivery address for your order. To check which countries are eligible, please click here.
We’ll keep you updated on your order’s progress, and you can always track it directly through your account.
Please note that fulfilment may take slightly longer during bank holidays, national holidays, and peak seasons.
Returns
If you want to return a product, just let us know within 30 days of delivery. click here to find out more.
Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact our Customer Service team within three (3) days of receipt at [email protected] or use the returns portal here.
If you receive a damaged, defective or incorrect item, we will work with you to make things right.
Non-returnable items:
• Furniture/Kitchens
• Motorcycles
• Jewellery
• Made to order/special items
Please read our full Return Policy.
Warranty
All our hardware, lighting and electricity comes with a 2 year warranty as standard. click here for more information.
The STONE finish has added metal fleck to ensure an elegant satin sheen when catching the light and perfectly fits all of our HOOKED range.
The shades come with BRASS, STEEL and SMOKED BRONZE coin screws included, for you to select which screws to match with your HOOKED lighting.
The shades are not compatible with our Heavy Metal light pendant, if you need a shaded light you should get one of our hooked lights: HOOKED 1.0 / NUDE
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